Info on the EBC
Troubleshooting Tips for the EBC CD-ROM
Q: Having trouble getting started?
A: The IEBC is a multimedia application that runs on an Internet browser platform. You need to have at least the following system configuration to run the interactive encyclopedia:
Windows:
Windows 95/98 or NT
Processor - Pentium 90
32MB available RAM
16 bit colour, 800x600 monitor resolution
CD-ROM drive
Netscape version 4.0 or Internet Explorer 5.0
Macintosh:
Mac OS 8.6
PowerPC 120
32MB available RAM
16 bit colour, 800x600 monitor resolution
CD-ROM drive
Netscape 4.0
Browsers
On Windows systems, the IEBC runs with Netscape 4.0 or higher, or with Internet Explorer 5.0 or higher. On Macintosh the IEBC runs only with Netscape 4.0 or higher, and will not run successfully with Internet Explorer. You can install a browser directly from the CD-ROM if one is not already installed on your system. See ReadMe for install instructions.
QuickTime
To play sound and video clips, you must have QuickTime installed on your system. You can install QuickTime directly from the CD-ROM. Note that each browser that you use will require a QuickTime installation. Each time that you install a new browser, you should then install QuickTime as well. See ReadMe for install instructions.
Q: Find, Back and other navigation buttons not showing on navigation bar of main display window?
A: When you started running the CD, you may have clicked the Find button before the main window finished loading. Reloading the window will restore the navigation buttons:
In IE under the View menu, select Refresh. In Netscape under the View menu, select Reload. You can also right-click on the window and select Reload or Refresh.
Q: Want crisper text and images, or smaller windows?
A: The minimum required monitor resolution is 800x600, but articles and images appear smaller and crisper at higher resolutions if your system supports that. The resolution can be changed using your Control Panel:
In Windows, click on the Display icon in the Control Panel; then click on the Settings tab. Use the slider in the Desktop Area to change the resolution.
On a Mac, select Control Panels in the Apple menu, and click on Monitors and Sound. Select the desired resolution from a list in the Monitors & Sound box.
Q: Problems with display quality?
A: The minimum recommended colour setting for the IEBC is 16-bit colour. If you are experiencing problems with poor image display, we suggest you check your colour settings and increase the display setting as necessary.
Windows users should go to "Control Panels" and select the "Display" panel. Click on the "Settings" tab at the top of the Display panel. You will then see the colour setting in a pop-up menu on the left-hand side of the control panel. Please select 16-bit colour or higher, close the panel and resume your session. Note: some Windows 95 users may be asked to restart their computers in order to execute changes to monitor settings.
Mac users should also go to "Control Panels", choose "Monitor" and then select "thousands of colours" (or higher) from the colour options available.
Q: Articles loading slowly?
A: Articles with multiple media elements such as images and sound clips can take noticeably longer to load on some computers. Viewing multimedia content is demanding for most computers. We suggest you close any other nonessential applications during your IEBC session. If you are using a Mac, you may want to adjust memory allocation. (See Special note to Mac users for instructions on adjusting your browser's memory allocation.)
Q: Navigation devices not working well?
A: Make sure that Java is enabled: In Internet Explorer, check the Tools menu, select Internet Options, then click on the Advanced tab. Make sure that Java JIT compiler is enabled. In Netscape, check the Edit menu, select Preferences, then click on Advanced. Make sure that Java is enabled.
If you are a Mac user, you may want to adjust the amount of memory assigned to your browser. (See Special note to Mac users for instructions on adjusting your browser's memory allocation.)
Q: More Images not working?
A: If you open the More Images window, then do other things without closing that window, it moves to the back of the screen. When you click to see a new collection of images, the new set will open in that hidden window and it will seem as though nothing is happening. Minimizing a window will have the same effect because the window is still open though not visible. For best results, close the image window when you are finished viewing, using the Close Window button at the bottom.
Q: Sound and video clips not working?
A: To play sound and video clips, you must have QuickTime installed on your system. See QuickTime, above. Please note: video clips can take some time to load. Once a clip is loaded, click the Play button (forward arrow) on the video screen.
If it appears that QuickTime is already installed on your system, and sound and video clips still do not play, check to see if QuickTime is in place in your browser's Plug-in folder. To do this, locate and open the program folder for the browser and then open the Plug-in folder. If you do not see a QuickTime file in the Plug-in folder, you should re-install QuickTime.
Q: Can't print a map, table or chart?
A: You can use your browser to save a copy, open it in a new browser window, and then print.
Q: Having trouble working offline and/or starting the CD?
A: Windows users may encounter difficulty in using the CD offline with Internet Explorer 4.x. These may include problems in starting the CD and frequent prompts to connect to the Internet. There are two ways to deal with such difficulties: connect to the Internet before beginning your IEBC session (and remain connected throughout the session), or upgrade your browser to a 5.x version of Internet Explorer.
If you wish to access any of the external Web links on the CD-ROM during your offline session, first open your Internet connection and then select the Web link.
Working offline on Macintosh systems
Macintosh users may encounter difficulty in using the CD offline with earlier versions of the Mac Operating System. Before version 8.6, there is a known limitation of the Mac OS that inhibits the ability of the Mac to run Web-like applications (such as the IEBC) offline. Apple has corrected this problem from version 8.6 onward. When you start up the CD-ROM, you will first see a dialogue box asking for permission to change your network settings. Click "OK" and the IEBC will automatically change your Internet settings so that you can work offline. When you end your session, the IEBC will automatically return your system to the original network settings.
If you still encounter problems in starting the CD, we suggest you first open your Internet connection and then try again to start the IEBC.
The Mac OS will not permit you to switch back and forth between online and offline modes in the same IEBC session. If you are working in offline mode, and wish to access any of the external Web links on the CD-ROM, you should quit the IEBC, open your Internet connection, restart the IEBC and then select the Web links you wish to visit.
Q: Trouble with "Work offline/connect" prompts in Explorer 5.x in Windows?
A: Internet Explorer 5.x users may experience recurring prompts to "Work Offline" or "Connect" during start-up as well as during normal operations of the IEBC. In order to eliminate these prompts during your IEBC session, select Connect or Try Again from the dialogue box that appears on your screen during the prompt. You can prevent such prompts from occurring by changing the dial-up settings on Explorer.
To change your dial-up settings, please choose Internet Options from the Tools menu in Explorer, and select the Connections tab.
1. Select the “Never dial a connection" option
2. At the bottom of the same dialogue box, select "LAN Settings"
3. De-select "Automatically detect settings"
4. Confirm your selections and exit Explorer
5. Restart your computer and start up the IEBC again
Special note for Internet Call Director users:
Users may find that, on some systems, the use of the Internet Call Director program interferes with start-up and normal operation of the IEBC. In such cases, it may be necessary to quit the Internet Call Director program before attempting to start the IEBC.
Special note for Windows ME/Windows 2000 users:
Windows ME/Windows 2000 users may experience difficulty in starting up and/or running the EBC CD. The search engine on the CD supports Windows NT, 95 and 98, but does not support Windows ME/2000.
Special note regarding cable Internet connections:
Certain types of cable Internet connections (such as the Rogers@Home service) make use of a proxy server, or have a proxy server specified as part of the default system settings for the Internet connection. This proxy server interferes with the normal operation of the EBC CD-ROM, whether installed on your hard drive or not. (A note to users that have not encountered proxy servers previously: proxy settings are used for either channelling traffic or speeding up downloads for frequently accessed pages.)
You may turn off your proxy settings through the following steps. (Please note: we suggest that you carefully write down any existing proxy settings so that you can restore them later if you decide you need your proxy server.)
If you are a Mac user (Netscape):
- In your browser, go to the Edit menu.
- Select Preferences, then select Advanced.
- Select the subgroup labeled Proxies and check the radio button labelled "Direct connection to the Internet." (Again, make sure you write down the proxy settings first, so that you can restore them later if you wish.)
If you are a Windows user (Explorer):
- Go to the Tools menu.
- Select Internet Options, then select the Connections tab from the several tabs at the top of the Internet Options window.
- Click on the LAN Settings button in the bottom panel of the Connections window.
- De-select the Use a Proxy Server option.
- Click OK to save your new settings and close Internet Explorer.
After doing this, try to start the EBC CD-ROM on the same browser.
Q: How do I uninstall the encyclopedia from my computer?
A: Go to your Programs menu. Locate the IEBC item in that menu and you will see the uninstall utility in the same sub-menu. You can then click on the uninstall icon to begin the process.
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